My family is switching after about three years. Dr. Roe…

My family is switching after about three years. Dr. Roe is great. He tries to take a genuine interest in his patients, which is difficult since they are so busy. There are always long wait times to get into a room (sometimes over an hour past your appointment time). And the billing department is pretty unreliable – charges for appointments up to six months after they happen (even when insurance has been settled for a few months). We switched practices hoping to find somewhere a little less busy, where the docs can take their time and the office seems less swamped…